We ordered from Mo's regularly as we thought it was the best takeaway in town. What a mistake! After yesterday's order that ended up in the bin, never again! The ciabatta was old and dry, as was the beef on it. The chicken in the burger was similar; I didn't risk eating it. No sauce on the burger, and the ingredients didn't match the description. It was a different burge bun/Ciabatta and meat than usual. Simply disgusting and very disappointing for a restaurant we loved.
Hi Thomas,
We are very sorry to read this and sincerely apologize for your disappointing experience. This is certainly not the standard we aim to provide, especially to customers who have supported us regularly.
We take your comments regarding the ciabatta, burger ingredients, and overall food quality very seriously and are investigating what happened with that order. The issues you described do not reflect our usual products or standards.
We appreciate you bringing this to our attention and would welcome the opportunity to discuss this with you directly and make things right. Please contact us through our restaurant or send us a private message with your order details.
Thank you for your honest feedback. It helps us improve, and we hope you will consider giving us another chance in the future.
Kind regards,
Mo's Restaurant